Refund and Returns Policy

1. General Policy

At newfair we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

• Items must be unused, unwashed, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that have been altered, damaged, or worn will not be eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. Ship the package within 7 days of receiving the label. You are responsible for any additional shipping costs if the return does not meet the eligibility criteria.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Non‑Refundable Items

• Gift cards
• Personalized or custom-made products
• Sale items marked as final sale

5. Exchanges

If you prefer an exchange for a different size, color, or product, follow the same return procedure and indicate the desired replacement. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received items promptly and report any issues within the specified time frame.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. newfair reserves the right to amend this policy at any time, with changes taking effect upon posting on the website.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: Newfair Store, 123 Commerce Blvd, Suite 200, Austin, TX 78701, USA